安州人 发表于 2019-4-16 20:41:27

绵阳车主:百万宝马购买不到8个月,轮胎一个爆胎两个鼓包

家住绵阳市高新区的市民安先生最近有点郁闷:花费近百万元买来一辆宝马轿车,不到八个月,三个轮胎出现了问题,找到4S店给说法,却没能得到一个满意的答复。  车主:百万宝马买来不足8月,轮胎一个爆胎两个鼓包  http://www.myrb.net/upload/2019/4/161926946.jpg  安先生是一名生意人,2018年8月,花费约87万元购买了一款裸车BMW 740Li,全款花了近百万元。  今年4月8日,安先生从中江回绵阳的途中,车辆右前方轮胎突然发生爆胎。“当时靠近一个场镇,路况也不是很好,所以我的速度并不快。”安先生说,当时路面有好几个5、6厘米大的坑,在路过其中一个坑时,感觉车往下顿了一下,继续行驶大约四五百米后,就听见轮胎有异响传出,等靠边下车查看,右前轮胎已经爆胎。  http://www.myrb.net/upload/2019/4/16192632353.jpg  发现爆胎后,安先生立即拨打了车辆销售人员的电话,却没能接通。该车用的是防爆胎,在爆胎以后依旧可以在一定时速下继续行驶,安先生只能继续将车开回了绵阳。  几天后,安先生和亲戚在闲聊中说起了这件事情。在一位亲戚的提醒下,他回去对其他三个轮胎进行了仔细检查。这一检查,让他一顿气愤:“左前方和右后方的轮胎都出现了鼓包的情况,加上之前爆胎的那一个,我这辆车买来8个月不到就有三个轮胎出现问题了。”  http://www.myrb.net/upload/2019/4/1619271572.jpg  4月15日,安先生将车辆开到4S店讨说法。可工作人员表示,轮胎爆胎和鼓包是由于安先生自己操作不当所致,建议他先付费将爆了的轮胎进行更换,后期再具体协调处理。  “我的驾龄接近十年了,自己有两辆车,还从没遇到过这种情况。”安先生认为,如果是一个轮胎发生了爆胎,可能是自身操作有问题,可现在三个轮胎都同时出现了问题,轮胎的质量让他怀疑。  4月16日上午,记者在高新区见到了安先生以及他购买的这款黑色的宝马740Li,在车辆左前方和右后方的轮胎上,的确能看见鼓包的痕迹。随后,安先生从尾箱中拿出了已经更换下来的右前方轮胎,上面一条长度约四五厘米的裂口清晰可见。车辆仪表盘显示,该车行驶里程为8500多公里。  http://www.myrb.net/upload/2019/4/16192742865.jpg
“换右前轮胎打折下来2400多。”安先生说,他对于4s店的处理结果并不满意,“这两个轮胎鼓包了,我也不敢开了,万一出点啥问题咋办?”安先生表示,他希望4S店能够免费将4个轮胎全部进行更换,可4S店没有同意。  4S店:系外力所致,轮胎已过质保期  针对此事,4月16日中午,记者来到了安先生购买车辆的绵阳中达成宝宝马4S店。  http://www.myrb.net/upload/2019/4/16192815157.jpg  店内的一位服务顾问主管何小艳表示,安先生将车辆送到4S店以后,他们进行了细致的检查,“我们车辆有一个传感器,可以看见车辆是在什么时候进行的气压报警,它爆胎那一刻的时速是很高的,在79到80码的样子。”何女士说,安先生的车胎明显是外力所致,车辆轮毂有损伤,且轮胎的切面发生了断开,“但是因为我没有在现场,我不能说是客户操作不好,但轮胎爆胎肯定和开车人的驾驶习惯有关系,遇到坑、弯这些肯定都要减速的。”  http://www.myrb.net/upload/2019/4/16192841989.jpg  何女士告诉记者,按照规定,他们的轮胎质保期是6个月、5000公里,而安先生购买的车辆已经超过这个期限。不过当时4S店给出的方案是先将轮胎进行更换,费用也是采取收定金的方式,并没有开单进行结算。  “那像安先生购买的这款车,你们有没有接到其他客户反映轮胎鼓包的问题呢?”面对记者的提问,何女士回答:“有。只要车辆在路上跑,轮胎都会有鼓包的这个现象,不仅是我们这个品牌,其他品牌也都会出现。”何女士说,路况和个人驾驶习惯都是决定轮胎使用寿命最重要的因素,安先生购买的这款车,轮胎的扁平比特别高,开车的时候就需要更加注意。  http://www.myrb.net/upload/2019/4/1619298852.jpg  “客户的心情我们能理解,但是车辆在路上开,不可控的因素太多了。如果确实是在没有外力的作用下爆胎了,轮毂上是不会有任何痕迹的,它的跳动值也不会发生变化。”何女士说,安先生提出的方案并不符合相关规定,他们将和安先生进一步沟通协调。  http://www.myrb.net/upload/2019/4/16192940770.jpg  安先生告诉记者,目前他已经向当地工商部门进行了反映,如果问题不能得到有效解决,他可能会将轮胎送往专业机构进行鉴定。与此同时,4S店方面也表示,将积极配合工商部门处理此事。

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